Discover how a regional health system achieved dramatic gains in scores for Nursing Engagement, HCAHPS and Quality of Care in just two years.
The client organization is the largest healthcare provider in its region of the northeastern United States, serving the area’s eight counties with stateof-the-art technology and comprehensive healthcare services. More than one million sick or injured patients choose their facilities annually, including a flagship major teaching hospital, a state of the art vascular institute, two community hospitals and a children’s hospital. The system also provides services through two long-term care facilities, over 80 outpatient clinics, home health care and residency training programs.
The System CEO replaced a legacy leader in 2014 and thoughtfully changed most of the corporate leadership team and addressed a variety of challenging financial issues. But by January 2016 it became clear that Nursing was one of the most pressing areas requiring change. The new CEO was, and continues to be, committed to “leading from the bedside” and delivering the highest quality patient care. To do that, he knew strong Nursing leadership is essential and that had been lacking for several years.