Kirby Bates Wins ClearlyRated 2024 Client Satisfaction Award

Kirby Bates Associates Wins the ClearlyRated Best of Client Satisfaction for Staffing in 2024

Kirby Bates Associates achieved a net promoter score (NPS) from clients that is 65% higher than the industry average. These results earned KBA the 2024 Client Satisfaction Award from Clearly Rated, a top national third-party experience satisfaction research firm.

In the survey, clients most often cited KBA’s “responsiveness,” “multiple great, diverse candidates,” and ability “to meet timelines but not at the expense of inclusivity or quality.”

“Kirby Bates’ clients are among the most prestigious health systems and investor-backed care delivery organizations in the nation. We are proud to have earned their trust and repeat business as we continue to expand our portfolio of services throughout the C-Suite and across the continuum of care. It is so gratifying to see our clients recognize the KBA Team for creating positive, collaborative, and successful client experiences with executive searches, interim leaders, and executive advisors,” adds Kirby Bates Associates President Melissa A. Fitzpatrick, MSN, RN, FAAN.

The Kirby Bates team took a proactive approach to our CEO search by first aligning the many stakeholders on a shared vision for the competencies and qualities needed in the new chief executive. Since the role required a unique combination of skills, Kirby Bates used creative approaches to identify a strong panel of candidates and worked hard to ensure all stakeholder voices were heard in the selection process—all while keeping the search timeline on track.

Francine Miltenberger

Managing Principal Fulcrum Point Advisors, LLC

ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience and differentiate on service quality.

The Kirby Bates team developed a strong slate of candidates, was responsive to our search committee’s priorities, and was thoughtful about the unique characteristics of our academic and community partnerships. The search was a success.

Lisa Bachman, MAIR, SPHR

CHRO, Office of Academic Clinical Affairs

With over 30 years of excellent results in executive searchinterim leadership, and executive advisory services, Kirby Bates Associates leads healthcare organizations to achieve high-quality, cost-effective patient care with our comprehensive portfolio of proven leadership services.

To see how KBA’s team can help your organization reach its leadership goals, contact Lorrie Anderson to schedule for a free 30-minute consultation with our team.